This policy describes the information we collect from you, how we use that information and our legal basis for doing so. It also covers whether and how that information may be shared and your rights and choices regarding the information you provide to us. This Privacy Policy applies to the information that we obtain through your use of Encrouter VPN website and services.
Encrouter is a VPN Router that is brought to you by the Swedish company Encroute AB and its team members. If you have any questions regarding this privacy policy, please contact our support at [email protected].
In order for us to provide you the best possible experience on our website and services, we need to collect and process certain information. Some examples include the following:
Username and password are required to be able to use the service that we
provide and to
identify you when you want to exercise your data protection rights.
Email is used to
recover the user's account if username and/or password has been forgotten
and to send
out marketing and other related communications.
Referral code is used to
give the
recruiter free time when the user successfully purchases a package.
Username and password are stored as long as your account is active, and as
long as
necessary to provide you with the services.
Email can be removed at
anytime by
signing into the user's account.
The referral code is automatically
removed from the
user's account after seven (7) days, if the code was valid and the payment
was
successful.
Email and message are used to communicate with you, for example, when you ask for support, send us questions or comments, or report a problem.
The email address and the content of the messages are automatically deleted after three (3) months of inactivity.
Payment identifier number is used to track the status of the payment and to refund the transaction.
The payment relationship with the user's account is automatically removed after six (6) months.
Public keys are used to authenticate you with the WireGuard service.
Comment is an optional field used to describe the purpose of the generated token, for the user's convenience.
The comment is stored as long as the associated token is active.
Our service has been designed to take users' rights with conscientiousness.
You can request a confirmation to know if we have any information about you, and if so, to request a copy of that Personal Data.
You can request to have all your information deleted from our service.
You can request to have your outdated information updated.
You can request a copy of your information.
You can request to have your information exported to another company, where technically possible.
You can request to restrict the usage of your information wherever possible.
The user can easily rectify, remove and delete information stored by signing in to the user's account.
We provide different types of mailing-lists such as Operation Information, News and Campaigns and Account Warnings. The News and Campaigns mailing-list is opted-out by default and can be changed at any time on the manager.
The user can export data that is connected to the user's account at any time by logging on to the manager.
The user can delete the account at any time by logging on to the manager. All data that is connected to the user's account is completely removed and this procedure is irreversible.
The user can change or delete their email, password and tokens at any time by logging on to the manager and selecting the appropriate options.
In order to exercise your data protection rights, you may contact Encrouter's support team: [email protected] or by signing in to your account.
For your protection, we need to verify your identify before responding to your request, by verifying that the email address from which you send the request matches your email address that we have stored. We cannot provide, rectify or delete any Personal Data about you, that we store, without you signing in to your account.
Encrouter will never share or sell your Personal Data with any third parties. In case of one of our payment providers force us to provide an email or any other identifiable Personal Data associated with the user's account, we replace the Personal Data with an anonymized information generated by our service.
We comply with European Economic Area (“EEA”) applicable laws to provide an adequate level of data protection and will not transfer your stored Personal Data outside of European Economic Area (“EEA”).
The website may provide the ability to connect to other websites. These websites may operate independently from us and may have their own privacy notices or policies, which we strongly suggest you to review. If any linked website is not owned or controlled by us, we are not responsible for its content, any use of the website or the privacy practices of the operator of the website.
We will retain your information as long as your account is active, and as long as necessary to provide you with the services or as otherwise set forth in this Policy. We will also retain and use this information as necessary for the purposes defined in this Policy and to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements and protect Encrouter's legal rights.
We make reasonable efforts to ensure a level of security appropriate to the risk associated with the processing of Personal Data. Your Personal Data is only accessible to the core team of Encroute AB who need access to the information to perform their duties. If you have any reasons to believe that your interaction with us is no longer secure and/or has been compromised, please contact us immediately.
We may update this Policy from time to time to reflect new services, changes in our Personal Data practices or relevant laws. Any changes are effective when we post the revised Privacy Policy on our website.
| Data controller | Swedish Data Protection Authority |
|---|---|
|
Encroute AB |
Integritetsskyddsmyndigheten |
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+46 8 517 895 89